Returns Policy

🔁 ModuNest Returns Policy

We want you to love your smart home experience. If something isn’t quite right, we’re here to help.

✅ Eligibility for Returns

• You can return items within 30 days of receiving your order.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required.

🚫 Non-Returnable Items

• Gift cards
• Downloadable software or digital products
• Items marked as final sale
• Products damaged due to misuse or improper installation

🔄 Exchanges

• Need a different model or replacement? We offer exchanges for eligible items.
• Contact us first to confirm availability and arrange the swap.

💸 Refunds

• Once your return is received and inspected, we’ll notify you of approval.
• Approved refunds are processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item was faulty or incorrect.

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance.

📬 How to Start a Return

1. Contact ModuNest Customer Services via our Contact Us page with your order number and reason for return.
2. We’ll guide you through the next steps and provide a return address.